Refund policy

Returns & Refund Policy

At Forged With Reps, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help. This policy explains how returns, refunds and defective products are handled. Nothing in this policy limits any rights you may have under South African consumer law.

Returns

We accept returns of unused products within 14 days of delivery, provided that the item:

Is unused and in its original condition.
Is returned in its original packaging with all accessories, labels and documentation.
Is accompanied by valid proof of purchase.

To request a return, please email support@forgedwithreps.co.za with:

Your order number
The product(s) you wish to return
The reason for the return

We aim to respond within 2 business days with return instructions.

Please note:

Customers are responsible for the cost of returning unwanted items unless the item is defective, damaged or incorrectly supplied.
Original delivery charges are non-refundable unless otherwise required by applicable law.

Damaged, Defective or Incorrect Items

Please inspect your order as soon as it arrives.

If you receive a damaged, defective or incorrect product, please contact us as soon as possible, preferably within 48 hours of delivery, by emailing support@forgedwithreps.co.za with:

Your order number
A description of the issue
Clear photographs of the product and packaging

Once the issue has been assessed, we will arrange an appropriate solution, including a replacement, repair or refund where applicable, at no additional cost to you.

Defective Products

Products supplied by Forged With Reps are covered by the protections provided under the South African Consumer Protection Act.

If a product is found to be defective, unsafe or not of acceptable quality under applicable law, please contact us as soon as possible.

Where applicable, we will arrange an appropriate remedy, which may include:

Repair
Replacement
Refund

Each claim will be assessed fairly and in accordance with applicable legislation.

This does not apply to damage caused by:

Misuse or abuse
Incorrect assembly or installation
Normal wear and tear
Negligence
Unauthorized modifications or repairs
Failure to follow product instructions

Refunds

Once we receive and inspect your returned item, we will notify you of the outcome.

If your return is approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Exchanges

We do not offer direct exchanges.

If you require a different size, colour or product, please return the original qualifying item in accordance with this policy and place a new order.

Where a product is defective or incorrectly supplied, we will arrange a replacement where appropriate.

Return Authorisation

To ensure your return is processed quickly, please contact us before sending any items back so we can provide the correct return instructions and return address.